Cookie Policy

Mandalay Spa

This Cookie Policy explains what cookies are, which types of cookies may be used on the Mandalay Spa microsite, what they are used for and how users can manage their preferences.

Mandalay Spa is a brand within TOPSPA, the entity responsible for managing the spas and their digital channels.

1. What are cookies?

Cookies are small text or data files that a website places on the user's device — such as a computer, smartphone, or tablet — through the internet browser.

These files allow the device or browser to be recognised on a later visit, making navigation easier, saving user preferences and improving the experience on the microsite.

Each cookie may contain information such as the name of the server that installed it, an expiry date and a unique identifier.

2. Does the Mandalay Spa microsite use cookies?

Yes. The Mandalay Spa microsite may use cookies to ensure correct operation, improve the browsing experience, understand how users interact with the site and — where applicable — present more relevant content or communications.

The use of certain cookies depends on the user's prior consent, which can be given, refused, or changed through the cookie banner or preferences panel available on the microsite.

3. What types of cookies may be used?

The Mandalay Spa microsite may use the following types of cookies:

Strictly necessary cookies

These cookies are essential to the operation of the microsite and enable basic functions such as navigation between pages, security, management of consent preferences and access to protected areas, where applicable.

Without these cookies, the microsite may not work correctly.

These cookies do not require consent, as they are necessary to provide the service requested by the user.

Analytics cookies

These cookies allow us to analyse how users interact with the microsite, helping to measure audiences, evaluate page performance and improve the browsing experience.

They may help us understand, for example:

  • Which pages are most visited;
  • How long users stay on the microsite;
  • Which devices are used to access the site;
  • Which links or buttons receive the most clicks;
  • Which geographic areas generate the most visits, on an aggregated basis.

These cookies will only be used with the user's consent, whenever this is legally required.

Functional cookies

These cookies allow us to save user preferences and personalise the experience on the microsite.

They may be used, for example, to remember previously selected options such as language, display preferences, or other choices made during browsing.

If the user does not accept these cookies, some features may not work optimally.

Marketing and advertising cookies

These cookies may be used to display content, campaigns, or advertisements that are more relevant to the user, within or beyond the Mandalay Spa microsite.

They may also help measure the effectiveness of digital campaigns, understand interactions with ads and improve the brand's commercial communications.

These cookies will only be used with the user's prior consent.

Third-party cookies

The Mandalay Spa microsite may make use of external tools or platforms that use their own cookies — for example, for statistical analysis, content integration, forms, maps, videos, booking systems, social networks, or digital campaigns.

These third parties may collect information in accordance with their own privacy and cookie policies.

Where applicable, these cookies will only be activated after the user's consent.

4. What do we use cookies for?

The cookies used on the Mandalay Spa microsite may have the following purposes:

  • Ensuring the technical and secure operation of the microsite;
  • Improving the browsing experience;
  • Remembering user preferences;
  • Helping with form completion;
  • Gathering performance indicators;
  • Understanding how the microsite is used;
  • Evaluating the effectiveness of content and campaigns;
  • Presenting more relevant information to users;
  • Supporting the continuous improvement of Mandalay Spa's services and digital communication.

5. Are users required to accept cookies?

No. Users can accept, refuse, or configure the use of non-essential cookies.

Refusing non-essential cookies does not, as a rule, prevent the use of the microsite. However, it may limit some features, personalisation options, or external content.

Strictly necessary cookies may remain active, as they are essential to the operation of the microsite.

6. How to manage or change cookie preferences

Users can manage their preferences through the cookie banner or configuration panel available on the Mandalay Spa microsite.

Previously given consent can be changed or withdrawn at any time, by selecting the categories of cookies the user wishes to accept or refuse.

In addition, the user can configure their internet browser to block, delete, or receive notifications about cookies.

Cookie management through the browser may vary depending on the browser used, such as Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, or others.

7. Cookie retention

Cookies may have different retention periods, depending on their purpose.

Some cookies are temporary and are deleted when the user closes the browser. Others may remain on the device for a defined period, allowing the recognition of preferences or future visits.

The retention period of each cookie will depend on its nature, purpose and technical configuration.

8. Personal data and cookies

Some cookies may allow the collection of data linked to the user's device, browser, or browsing behaviour.

Whenever such information allows a natural person to be identified, directly or indirectly, it will be processed as personal data under Mandalay Spa's Data Protection and Privacy Policy.

For more information on the processing of personal data, please refer to that policy.

9. Changes to this Cookie Policy

TOPSPA may update this Cookie Policy whenever necessary — in particular due to legal, technical, or operational changes, or changes to the tools used on the Mandalay Spa microsite.

The updated version will be made available on the microsite to ensure transparency for users.

10. Contact

For any question related to this Cookie Policy, data protection, or privacy, you can contact TOPSPA's Data Protection Officer at: dpo@topspa.pt